Claims

Making a Claim About Your Fritztile Installation
Fritztile is designed to withstand the typical demands and needs expected of commercial-grade flooring. When installed and maintained correctly, the installation should last a very long time. Sometimes, an improper installation technique or manufacturing defects can lead to failure of the tile. In order to determine the correct cause, a claim should be submitted.

Use the form below to begin filling out a claim. Fill in as much details as possible. The more information you are able to provide, the more efficient we can expedite your claim.

Who is Filing the Claim?

Consumer

Agent

Retailer

Distributor

Other

Please begin by selecting the type of claim above.

Your Contact Information

Your First Name
Your Last Name
Your Company Name
Your Address
Your City / State / Zip			select state... ---------------------------- Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming
Your Phone Number
Your Alternate Phone
Your Email Address

Company Information

Same as Above

Different

Company Name
Contact Person Name
Address
City / State / Zip			select state... ---------------------------- Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming
Phone Number
Fax Number
Email Address

Purchased From

Facility Name
Store Name
Contact Person
Address
City / State / Zip			select state... ---------------------------- Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming
Phone Number
Fax Number

Adhesive (if applicable)

Type of adhesive used
Type of patch used
Was a moisture test done prior to installation?		Yes No
Moisture test results		lbs.

Subfloor

What is the subfloor?		select subfloor... ----------------- Concrete Radiant Heat Concrete Radiant Heat Wood Steel Wood Unknown Other
How was the subfloor prepped?

Floor

What type of flooring purchased?
Style Name / Pattern Number
Date Purchased
Date Installed
What is the floor installed directly over?
What rooms is the flooring installed in?
How is the flooring maintained?
How was the floor installed?
When was the problem first noticed?
Please describe the problem

Distributor Information

Distributor to Retailer Invoice Number		Date
Fritztile to Distributor Invoice Number		Date

Click Continue to move on to the next step. You'll be able to review the information you've entered before submitting.

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